How do I claim a refund from Ethiopian Airlines?

Claiming a refund depends on the type of ticket a passenger holds with Ethiopian airlines. Based on the kind of ticket the passenger has, few obstructions and penalty charges for date extension of ticket validity, changes in travel dates, refunds, and cancellations might be applied. The customer should contact the travel agent, or he/she should reach out to the nearest Ethiopian office to know more about it. There are many restrictions on refunds based on the type of ticket you hold, so the customer may not get a full refund on Ethiopian airline ticket cancellation.

What is the Ethiopian Airlines refund policy?

As we all already know, when the customer needs to cancel his/her flight ticket online, then he/she has the option to visit the Ethiopian Airlines Cancellation section. This is the place where most of the passengers cancel their flight tickets as well as they can check-in, manage, schedule their flight, etc. Conclusion: if you want to cancel a booked flight ticket online, kindly read the below-mentioned steps of the cancellation policy carefully. According to the policy, you must start the cancellation process within 24 hours of flight departure. You’ll get the refund easily, but if you have to pay the penalty, which means you have booked the non-refundable ticket in which, you cannot get the option of cancellation simply.

Ethiopian Airlines Refund Process of cancel flight:

  • At the start, go to the booking page and select the login button and fill in the details like email address and password correctly.
  • Go to the manage booking and select the flight option appearing in the list and select the option saying “next.”
  • Fill the flight name and number into the required area and press the button “next” and now fill in the details of the passenger.
  • Fill the passenger’s name and mobile phone number into the required areas.
  • Select the now cancel button and follow the on-screen instructions to perform the cancellation task simply.
  • Having done the task, you can simply click on the refund button to find out the refund within a certain period.

What is the Ethiopian customer service phone number & email id?

  • To get guidance from the customer service associate, you need to visit the official website of Ethiopian Airlines. The team of experts who are seated at the help desk can give you the information you want to get. The official website is
  • When you open the official website, you will get the “contact us” option at the bottom of the page.
  • The email is also mentioned for the passengers to reach out to the airlines:
  • Moreover, If the passengers are running short of time, they can call up the customer service experts. Who are seated for your help 24/7, and the contact number for the same is 000 800 100 7947 or +1 801 630 8358.
  1. For US passengers: Phone: +1 909 328 6127 California, +1 352 436 1902 or +1 801 630 8358 Florida. (Open: Mon–Fri 8 a.m.–8 p.m., Sat–Sun 8 a.m.–6 p.m.)
  2. For UK passengers: Phone: +44 1753 967980 or +1 801 630 8358 (local network charge).Open: Mon–Fri 8 a.m.–8 p.m., Sat–Sun 8 a.m.–6 p.m.
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